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Case Study · Hospitality

Guest Wi-Fi that never touches the hotel’s own systems.

How hotels and conference venues give guests fast, secure Wi-Fi without exposing booking, billing or back-office systems.

Guest Wi-Fi that never touches the hotel's own systems.
The challenge

Hotels and conference venues must give hundreds of guests and delegates fast, reliable Wi-Fi, often across large events, while keeping booking systems, billing and back-office operations completely separate.

A single unmanaged guest network can expose sensitive booking and payment systems, while unpredictable event-day demand risks saturating bandwidth just when the venue needs it most.

The solution

Cloud Group works closely with its extensive partner network of IT professionals and resellers to deploy iShield, a next-generation Smart Access Unified Threat Management Device, across hotels, conference venues and hospitality groups.

Strict guest & back-office isolation
Elastic bandwidth for large events
Branded guest captive portals
Automated link failover
Malicious behaviour & proxy blocking
Centralised multi-property management
The results

Guest Wi-Fi fully isolated from booking and billing systems, elastic bandwidth for events of any size, and every property managed from one dashboard.

Protected back-office systems

Network isolation keeps booking, billing and administrative systems fully separated from guest and event Wi-Fi.

Reliable event-day connectivity

Traffic shaping and elastic capacity keep guest and delegate Wi-Fi stable even during the busiest conferences.

Branded guest experience

Customisable captive portals give guests a polished first connection while keeping access fully controlled.

Continuous uptime

Automated link failover keeps front desk, booking and payment systems online through any local outage.

Stronger guest data protection

Threat prevention controls help protect guests from packet interception and malware spreading to core systems.

Reduced IT overhead

Remote policy updates across every property remove the need for costly on-site technical callouts.

“

“We can run a 500-delegate conference and a full house of guests on the same network, without either ever seeing our booking systems.”

Cloud Group IT Partner & Hospitality Deployment Specialist

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[email protected]+27 10 593 4493
JohannesburgBlock A, Blueberry Office Park
Apple St, Randpark Ridge
Randburg, 2156
London20-22 Wenlock Road
London N1 7GU
United Kingdom
+44 744 854 6603
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