Privacy Policy

Introduction

Thank you for taking the time to review our Privacy Policy. At times, Cloud Group will collect certain personal information about customers and visitors to websites hosted by us. Such information will include both identifiable personal data, as well as non-identifiable personal information. Identifiable personal information will be collected when you sign a contract for service with us, or use our website for a transaction or subscription service. Non-identifiable information is gathered automatically when you visit our website or those websites hosted by us, and stored for use in our system.

The purpose of this privacy policy is to explain to customers what types of information we will collect and how that information is used. In most cases, we collect this information to ensure network integrity and that we continue to provide you with the most relevant content and best possible service that suits your needs. In some cases, we are required by law to collect personal information about customers. Except where the law requires otherwise, we undertake to protect the confidentiality of such data.

Confidentiality

Cloud Group respects customer privacy and the privacy of those accessing our website, or those websites hosted by us. We undertake to protect the confidentiality of our customers and users including all personal information supplied in the course of contracting with us for services. We undertake not to sell your personal information to third parties for commercial or marketing purposes.

Collection of Personal Data

Cloud Group collects personal data about our users when you visit a website hosted by us; apply for a service subscription; respond to a customer questionnaire; enter Cloud Group competitions; and through the use of cookie technology. We may also combine information about you that we have with information we obtain from our business partners or affiliates.

Cookies and Tracking Technology

We use automatically collected information and other information collected on the Service through cookies and similar technologies to personalise our Service, so a user or visitor does not have to re-enter information on subsequent visits; provide customised advertisements, content and information; monitor and analyse the effectiveness of the Service and third-party marketing activities; monitor aggregate site usage metrics such as total visitors and pages viewed; and track entries, submissions and status in any promotions or other activities on the Service.

More information about cookies is available at allaboutcookies.org.

Use of Personal Data

Cloud Group may on occasion use your personal information to contact you about promotional offers, advise you of matters relevant to service provision, and in some cases solicit your feedback. Cloud Group will provide an option within every communication to opt out of receiving communications of this nature, or you may contact us directly to be excluded from promotional information.

Cloud Group collects and shares aggregated user data with business partners, sponsors or other third parties for the purposes of developing content and ensuring relevant advertising and content; such data will never be used to identify individual users, and these partners have no independent right to share the information.

Cloud Group may log the websites you visit, and collect IP addresses and information about your operating system and browser, for network and system administration, to report aggregate information to advertisers, and to audit use of our site. This data will not be used to identify individual users, who remain anonymous at all times.

Any information Cloud Group collects through correspondence with us, whether by e-mail, telephone or letter, will only be used to address the matters within that correspondence. Where this requires referring correspondence internally or to a third party to ensure customer service, personal information will only be disclosed to the extent necessary, and will otherwise be kept confidential.

Public Space (Bulletin Boards, Chat Rooms and Third Party Sites)

Any information that customers disclose in a public space, including a bulletin board, chat room or any site Cloud Group may host, is available to anyone else who visits that space. Cloud Group cannot safeguard any information disclosed there.

Site Linking

Cloud Group’s websites contain links to third-party sites unrelated to us. Cloud Group cannot be held responsible for any use of your personal information arising from disclosures on third-party sites, and recommends reviewing the privacy policy of any site you visit.

Minors

Cloud Group will not enter into a service subscription contract with a minor unless such minor has explicit written consent from a parent or guardian to do so. Cloud Group undertakes not to contact minors about promotional offers or for marketing purposes without parental consent.

Reservation of Rights

Cloud Group reserves the right to disclose information about customers where required in good faith, by law, or to exercise or defend our legal rights. We further reserve the right to share information with law enforcement to investigate or prevent illegal activities committed over our network, and to disclose personal information where you have given explicit written consent.

Cloud Group reserves the right to monitor user and network traffic for site security purposes and to prevent unauthorised attempts to tamper with our site or cause damage to our property.

Cloud Group reserves the right to make changes to this privacy policy or update it. Where a major change is made, customers will be informed by e-mail notification or through a notice on our website. Customers and site visitors are responsible for ensuring they have read any changes or updates.